At the centre of patient focused care is the ability to provide excellent governance. As a company we understand that we must have the ability to demonstrate that we are doing things well, in accordance with current legislation and evidenced based care.
Good governance allows us to examine when things don’t go exactly to plan, and provides a system to ensure that we continuously learn from experiences, ensuring that future mishaps are avoided throughout our service.
At First Care we take governance and compliance seriously and give specific managers responsibility for overseeing aspects of the process. The senior management team report to the Clinical Governance Board, who oversee the governance of the company, and meet on a quarterly basis. The board is chaired by our Medical Advisor Dr Alison Stewart.
The governance team can be contacted by email or telephone, where we are happy to discuss any concerns or compliments you have about any aspect of our service.