First Care Ambulance provide a wide range of medical transport services. With over 20 years’ experience we have become the go to provider of patient transport in the South West. Our patient focused approach and friendly, can do attitude is the choice of NHS providers, Clinical Commissioners and individuals across the country.
The crew were extremely helpful and caring and very efficient. 1st class.
An incredible service. I was treated with the utmost care, my safety and wellbeing at the fore at all times. Friendly and efficient. Exceptional service which makes one feel safe - well done.
Fantastic service, couldn't have managed the journey on my own. Thank you so much.
Absolutely first rate service. Very caring and friendly team. I was most impressed by the complete dedication of this crew. Nothing was too much trouble. EXCELLENT. Thank you.
I would like to thank your company and the 2 ambulance drivers who moved my father, who has dementia, from a care home in Guildford to one in Wellington Somerset. Both of them treated him with respect and kindness and made what could have been a very traumatic journey much less stressful, for both dad and myself.
I thought it was just great, the driver so attentive and made sure I was okay before he left. You do an amazing service, Thank you is not enough but I can assure you it is meant and not just throw away words.
Thanks and gratitude for the First Care crews professional 'Above and beyond' work ethic.
The First Care crew collected me from Heavitree Hospital Exeter. They were really excellent, friendly, caring and a credit to your business.
The Crew were great with my mum, they were friendly and good fun which helped with a scary situation with her. They did their job well and engaged with us. Fab!
Brilliant service - very helpful, very kind, very cheerful, every time I was transported to and from the hospital.
Nick, St Luke’s Hospice
Conveying thanks to the crew that went above and beyond to ensure the patient made it home in the best possible way to enable her to die in peace at home. The crew waited beyond their allotted time at both the hospital and the home address to make sure that the patient was transferred with empathy and care.
I have recently used your ambulance service for my many visits to the Royal Devon & Exeter Hospital. I was collected and returned to my home in Seaton over several weeks and found all your staff to be very polite, helpful and efficient. It is good to know in these difficult times, there are people out there who are dedicated and caring workers.
What a fantastic service provided by your organisation. All staff were friendly, polite and very helpful. We felt very special as they always remembered our names!! Wonderful all round. Thank you.
Salcombe to Derriford Hospital. The crew were both fantastic, kind, helpful and wonderful, Brilliant!
The crew were brilliant and the journey was lovely and smooth.
I would like to say a big Thank you to the two ambulance men who collected my parents from Birmingham last week and moved them to Bude. They were so friendly and helpful and ensured that what was a long journey for both my parents was as calm and comfortable as possible. Thank you once again.
I was transported by two wonderful members of staff. I'd been in hospital with a stage 4 terminal cancer label - so quite poorly (!!) - They were prompt, cheerful, very kind, efficient, considering my needs in miniscule details so that I would be comfortable en route, so kind. Please say thank you to them.
Mrs W, Devon
Excellent care, reassuring and professional. Thank you.
Excellent service, prompt and professional, my elderly mother felt safe and supported throughout the two hour journey, Would not hesitate to recommend.
I want to praise these 2 gentlemen - they were both so kind and cheerful and such a credit to the ambulance service. Our sincere thanks to them.
Can you please pass on my thanks to your drivers for delivering my mum safely home to Scotland from Torquay. The First Care crew were respectful, professional and very understanding.
Friendly staff, kindness and care at all times, both crew members were excellent and made me feel safe and secure at all times. Thank you.
The crew brought my husband home from Derriford Hospital. He was full of praise for their kindness, patience and cheerfulness. Please can you pass on our grateful thanks to them.
Excellent, very reassuring.
Absolutely Brilliant! The two men were first class.
Excellent service. The Crew were very helpful and careful. They showed concern and looked after my mum very well. It was a long day and they were patient, understanding and all with good humour. Thank you.
Extremely efficient, understanding and caring, a polite team who engaged with the customer. It goes a long way.
I just want to say how well your staff looked after my wife Kathleen when they took her to Dialysis in Exeter over the past year, she was always happy when being transported to her appointments.
Friendly staff, very helpful, kind and caring.
The driver to the hospital was pleasant and the conversation was good. I arrived at my appointment with plenty of time to spare. A very good service, would highly recommend.
...Nothing was to much trouble, also looked after me for any concerns. They both need medals for their team work getting Clive home. I will never forget their kindness towards us.
Calm, considerate and courteous over many occasions, nothing too much trouble to ensure my comfort and care, also office staff on phone, clear for a deaf person, congrats on a great smart team.
So very kind and considerate, patient and caring. Two brilliant drivers. Thank you.
Just a note to thank both crews who transported me yesterday for their kindness, care and patience, sincerely appreciated.
Very polite efficient and caring attitude from First Care crew, nothing too much trouble. An excellent service much appreciated, especially as our rear back garden entrance to the house is not easy to negotiate in a wheelchair.
First Class. Very friendly, good rapport with their patient.
Excellent! Both nurses were punctual, courteous, helpful and very professional. A credit to your company.
Perfect service. So kind and helpful. Helped me get everything packed into the ambulance. Wonderful.
Mr G, Somerset
Drivers were excellent, very accommodating, friendly and couldn’t do enough to help!
I would like to say a very big 'Thank you' to the First Care ambulance team. They moved my husband from Donness Nursing home to Torrington with all the care and professionalism anyone could ask for. I am so grateful they made a stressful experience easy, with quiet efficiency. Please give them my sincere thanks.
First Care Ambulance is a leading patient transport provider based in the South West. Established for over 20 years we have qualified and experienced staff that can offer PTS and event medical services across the UK.
We are now Carbon Positive – find out more about what this actually means:
Frequently Asked Questions
Do I need to be a Hospital or care provider to book transport with you?
No, we provide services to a wide range of customers including NHS acute hospitals to individuals.
Do you provide medical cover for all types of events?
Yes we provide cover for all events from village fetes to major sporting events.
Are you CQC registered?
Yes, all healthcare providers must be registered with the CQC. At our last inspection we received a good rating in all areas.
Over 20 years experience providing a wide range of medical transport.
Our company values put our patients at the heart of everything we do.
Our friendly, qualified staff ensure a safe and timely journey.
Here’s what just some of our NHS customers have said…
North Devon District Healthcare NHS Trust
At NDDH, the FCA Team work alongside the transport coordinator and are co-located with the Clinical Site Management Team. This has had a really positive effect on supporting our efforts to maintain patient flow, and therefore safety and quality of care.
NEW Devon Clinical Commissioning Group
First Care Ambulance has shown commitment to patient safety and care; coupled with a pragmatic, flexible and business-like working relationship with the Commissioners and booking partners.
Member of the Independent Ambulance Association
Need to book patient transport or just want further information about our wide range of transport services? Our team is on standby 24 hours a day 7 days a week, give us a call and let us see if we can help. Or, simply fill in the form below to be contacted by one of our team as soon as they are available.
We are always keen to hear your feedback and suggestions and encourage patient comments through our on board patient surveys. If you would like to provide us with your feedback, compliment or concern there are a number of ways you can do this: