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Approved NHS Provider

First Care has been providing patient transport services across Devon since 2016. As a contracted NHS provider, our service provision is measured against key performance standards and it is good to know that we have met our targets for the past six years.

We are delighted that NHS Devon Clinical Commissioning Group has invited First Care to continue the service through until March 2024. This is a real vote of confidence for the whole First Care Team and we will continue to provide a safe and reliable service for Devon patients.

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Climate Emergency

First Care – Aiming for a Carbon Neutral fleet

As a transport service, First Care Ambulance recognises that as an organisation serving the population of Devon, we have a responsibility to reduce our carbon footprint. Our ambulance fleet covers over 2,000,000 miles a year and this burns an awful lot of diesel. Ultimately the fleet will become 100% electric, but until then we must take action to offset our emissions.

First Care has been exploring how best to make a positive contribution towards the climate emergency and believe a Carbon Offset programme is the best option before we move to Net Zero.

We will soon start investing in certified carbon offset initiatives such as tree planting and habitat protection. Our target is to be Carbon Neutral by the end of August 2022.

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Supporting the NHS

As we move into winter, First Care will continue to fulfil patient transport demand on behalf of the NHS.

Demand for patient transport will always increase as the NHS enters its busiest period. Two extra First Care vehicles have been sourced on a six month rental contract to ensure we can meet any increases in demand. Additional vehicles will be assigned to which ever Devon Hospital is needing extra transport resource.


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First Care 4×4 Vehicles

Since the start of the pandemic GP’s have been working under great pressure to deliver services whilst minimising Covid risks. The winter period always see’s increasing demand and First Care will once again be supporting GP practices in North Devon to deliver services.

First Care Paramedics will be making home visits delivering a triage service and working closely with GP practices to deliver the best outcome for patients.

From October 4×4 vehicles will be available if winter weather conditions prove challenging in rural locations.


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Events are starting to return

As Covid-19 restrictions start to relax, events are seeing a welcome return. First Care has provided Covid secure medical cover for athletics events in Exeter and the popular craft Fair at Westpoint in the last few weeks.

Feel free to contact one of the First Care team to discuss requirements at your future event, or find out more about Event Medical Services.

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Minor Injuries Unit in Ilfracombe

First Care provides a Minor Injuries Unit for residents in North Devon

With a significant number of holiday makers expected to visit North Devon this summer, First Care is operating a Minor Injuries service at Ilfracombe Hospital every weekend. This will provide a service for residents and holiday makers in the Ilfracombe area and help alleviate demand at North Devon District A&E Department.

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Early mornings & late nights

The First Care Team see early morning starts to repatriate Devon residents from across the UK. Working into the night ensures patients can get home from A&E rather than spend a night in hospital which is preferable for all involved.

Contact us to book or enquire.

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First Care in high demand

As the UK presses ahead with the vaccination programme, the NHS is addressing the backlog of medical procedures and consultations caused by the pandemic.

Demand for patient transport is now higher than any time in the last five years.

Patient transport efficiency can impact on a patients experience when visiting or leaving hospital and a well planned service ensures that hospitals can rely on their plans to meet patient needs.

Over the last two months First Care has increased ambulance capacity by 15% in order to meet rising demand.

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State-of-the-art Stand aid hoist

First Care completes 60,000 patient journeys every year with patient safety and dignity being the overarching features of our service.

In order to continue adding to the quality of service, we have recently invested in a state-of-the-art stand aid hoist. Purpose built in France, the hoist allows patients who cannot weight-bare to safely transfer in a wide range of settings in order to access our vehicles. With a maximum capacity of 330kgs, all patients are accommodated.

Please contact us to discuss your requirements.

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First Care Provide 24 hour Mental Health Transport

The pandemic has been with us for twelve months and there is clear evidence that this has had an impact on mental health and wellbeing.

First Care Ambulance is working with Devon Partnership Trust to ensure that for those suffering an episode of mental health illness can be quickly and safely moved to a treatment centre. Specially trained staff are on duty 24/7 to respond to urgent transport needs.

Find out more about First Care Mental Health Transport