At the centre of patient focused care is the ability to provide excellent governance. As a company we understand that we must have the ability to demonstrate that we are doing things well, in accordance with current legislation and evidenced based care.
Good governance allows us to examine when things don’t go exactly to plan, and provides a system to ensure that we continuously learn from experiences, ensuring that future mishaps are avoided throughout our service.
At First Care we take governance and compliance seriously and give specific managers responsibility for overseeing aspects of the process. The senior management team report to the Clinical Governance Board, who oversee the governance of the company, and meet on a quarterly basis. The board is chaired by our Medical Advisor Dr Amjid Mohammed.
The governance team can be contacted by email or telephone, where we are happy to discuss any concerns or compliments you have about any aspect of our service.
Caldicott Guardian
A Caldicott Guardian is a senior person responsible for protecting the confidentiality of patient and service-user information and enabling appropriate information-sharing.
Kim Parker is First Care’s Caldicott Guardian. Acting as the ‘conscience’ of the organisation, the Guardian actively supports work to enable information sharing where it is appropriate to share and advise on options for lawful and ethical processing of information.
You can contact our Caldicott Guardian by email: caldicottguardian@firstcareambulance.net
About the role
Each organisation whether NHS or under contract to, is mandated to have a Caldicott Guardian. The Guardian plays a key role in ensuring that NHS, and partner organisations satisfy the highest practical standards for handling patient identifiable information.
The Caldicott Guardian is a strategic role, which involves representing and championing Information Governance requirements and issues at Board or management team level and, where appropriate, at a range of levels within the Trust’s overall governance framework.
Further information is available from the Caldicott Council.
Caldicott Principles
The term used to describe how organisations and individuals manage the way information is handled within the health and social care system in England is ‘information governance’. In 1997 the Review of the Uses of Patient-Identifiable Information, chaired by Dame Fiona Caldicott, devised six general principles of information governance (the Caldicott Principles) that could be used by all NHS organisations with access to patient information.
In January 2012, the NHS Future Forum work stream on information identified this as an issue and recommended a review “to ensure that there is an appropriate balance between the protection of patient information and the use and sharing of information to improve patient care”. The Government accepted this recommendation and asked Dame Fiona to lead the work, which became known as the Caldicott 2 review. As part of that review, a seventh principle was added to the original principles.
In December 2020 an 8th principle has been added. For more information please visit the dedicated page for the Caldicott Principles.
The 8 Caldicott Principles (revised in December 2020) are:
Principle 1: Justify the purpose(s) for using confidential information. Every proposed use or transfer of confidential information should be clearly defined, scrutinised, and documented, with continuing uses regularly reviewed by an appropriate guardian.
Principle 2: Use confidential information only when it is necessary. Confidential information should not be included unless it is necessary for the specified purpose(s) for which the information is used or accessed. The need to identify individuals should be considered at each stage of satisfying the purpose(s) and alternatives used where possible.
Principle 3: Use the minimum necessary confidential information. Where use of confidential information is considered to be necessary, each item of information must be justified so that only the minimum amount of confidential information is included as necessary for a given function.
Principle 4: Access to confidential information should be on a strict need-to-know basis. Only those who need access to confidential information should have access to it, and then only to the items that they need to see. This may mean introducing access controls or splitting information flows where one flow is used for several purposes.
Principle 5: Everyone with access to confidential information should be aware of their responsibilities. Action should be taken to ensure that all those handling confidential information understand their responsibilities and obligations to respect the confidentiality of patient and service users.
Principle 6: Comply with the law. Every use of confidential information must be lawful. All those handling confidential information are responsible for ensuring that their use of and access to that information complies with legal requirements set out in statute and under the common law.
Principle 7: The duty to share information for individual care is as important as the duty to protect patient confidentiality. Health and social care professionals should have the confidence to share confidential information in the best interests of patients and service users within the framework set out by these principles. They should be supported by the policies of their employers, regulators, and professional bodies.
Principle 8: Inform patients and service users about how their confidential information is used. A range of steps should be taken to ensure no surprises for patients and service users, so they can have clear expectations about how and why their confidential information is used, and what choices they have about this. These steps will vary depending on the use: as a minimum, this should include providing accessible, relevant, and appropriate information – in some cases, greater engagement will be required.