First Care are putting people first
What our patients and customers have said...
North Devon District Healthcare NHS Trust
“Our NEPTS has been provided since May 2016 by FCA. At NDDH, the FCA Team work alongside the transport coordinator at NDDH and are co-located with the Clinical Site Management Team and lead for Patient Flow. This has allowed some great team-working to develop which has really progressed our work to improve forward planning of transport for discharges the day before, morning discharges, and less failed discharges. All of this has had a really positive effect on supporting our efforts to maintain patient flow, and therefore safety and quality of care, and our ED performance. We have been recognised nationally for this as a Trust and it’s important to acknowledge the FCA team’s contribution so many thanks to all.”