First Care are putting people first
What our patients and customers have said...
I was transported by two wonderful members of staff. I'd been in hospital with a stage 4 terminal cancer label - so quite poorly (!!) - They were prompt, cheerful, very kind, efficient, considering my needs in miniscule details so that I would be comfortable en route, so kind. Please say thank you to them.
The crew were brilliant and the journey was lovely and smooth.
Excellent! Both nurses were punctual, courteous, helpful and very professional. A credit to your company.
The Crew were great with my mum, they were friendly and good fun which helped with a scary situation with her. They did their job well and engaged with us. Fab!
Friendly staff, kindness and care at all times, both crew members were excellent and made me feel safe and secure at all times. Thank you.
The First Care crew collected me from Heavitree Hospital Exeter. They were really excellent, friendly, caring and a credit to your business.
Salcombe to Derriford Hospital. The crew were both fantastic, kind, helpful and wonderful, Brilliant!
Just a note to thank both crews who transported me yesterday for their kindness, care and patience, sincerely appreciated.
An incredible service. I was treated with the utmost care, my safety and wellbeing at the fore at all times. Friendly and efficient. Exceptional service which makes one feel safe - well done.
I would like to thank your company and the 2 ambulance drivers who moved my father, who has dementia, from a care home in Guildford to one in Wellington Somerset. Both of them treated him with respect and kindness and made what could have been a very traumatic journey much less stressful, for both dad and myself.
Very polite efficient and caring attitude from First Care crew, nothing too much trouble. An excellent service much appreciated, especially as our rear back garden entrance to the house is not easy to negotiate in a wheelchair.
I have recently used your ambulance service for my many visits to the Royal Devon & Exeter Hospital. I was collected and returned to my home in Seaton over several weeks and found all your staff to be very polite, helpful and efficient. It is good to know in these difficult times, there are people out there who are dedicated and caring workers.
The crew were extremely helpful and caring and very efficient. 1st class.
The crew brought my husband home from Derriford Hospital. He was full of praise for their kindness, patience and cheerfulness. Please can you pass on our grateful thanks to them.
I want to praise these 2 gentlemen - they were both so kind and cheerful and such a credit to the ambulance service. Our sincere thanks to them.
Absolutely Brilliant! The two men were first class.
Nick, St Luke’s Hospice
Conveying thanks to the crew that went above and beyond to ensure the patient made it home in the best possible way to enable her to die in peace at home. The crew waited beyond their allotted time at both the hospital and the home address to make sure that the patient was transferred with empathy and care.
Extremely efficient, understanding and caring, a polite team who engaged with the customer. It goes a long way.
I would like to say a big Thank you to the two ambulance men who collected my parents from Birmingham last week and moved them to Bude. They were so friendly and helpful and ensured that what was a long journey for both my parents was as calm and comfortable as possible. Thank you once again.
Absolutely first rate service. Very caring and friendly team. I was most impressed by the complete dedication of this crew. Nothing was too much trouble. EXCELLENT. Thank you.
I thought it was just great, the driver so attentive and made sure I was okay before he left. You do an amazing service, Thank you is not enough but I can assure you it is meant and not just throw away words.
...Nothing was to much trouble, also looked after me for any concerns. They both need medals for their team work getting Clive home. I will never forget their kindness towards us.
Fantastic service, couldn't have managed the journey on my own. Thank you so much.
Thanks and gratitude for the First Care crews professional 'Above and beyond' work ethic.
I would like to say a very big 'Thank you' to the First Care ambulance team. They moved my husband from Donness Nursing home to Torrington with all the care and professionalism anyone could ask for. I am so grateful they made a stressful experience easy, with quiet efficiency. Please give them my sincere thanks.
The driver to the hospital was pleasant and the conversation was good. I arrived at my appointment with plenty of time to spare. A very good service, would highly recommend.
Mr G, Somerset
Drivers were excellent, very accommodating, friendly and couldn’t do enough to help!
Calm, considerate and courteous over many occasions, nothing too much trouble to ensure my comfort and care, also office staff on phone, clear for a deaf person, congrats on a great smart team.
Mrs W, Devon
Excellent care, reassuring and professional. Thank you.
Excellent, very reassuring.
Friendly staff, very helpful, kind and caring.
So very kind and considerate, patient and caring. Two brilliant drivers. Thank you.
Brilliant service - very helpful, very kind, very cheerful, every time I was transported to and from the hospital.
What a fantastic service provided by your organisation. All staff were friendly, polite and very helpful. We felt very special as they always remembered our names!! Wonderful all round. Thank you.
Can you please pass on my thanks to your drivers for delivering my mum safely home to Scotland from Torquay. The First Care crew were respectful, professional and very understanding.
Excellent service. The Crew were very helpful and careful. They showed concern and looked after my mum very well. It was a long day and they were patient, understanding and all with good humour. Thank you.
Perfect service. So kind and helpful. Helped me get everything packed into the ambulance. Wonderful.
First Class. Very friendly, good rapport with their patient.
I just want to say how well your staff looked after my wife Kathleen when they took her to Dialysis in Exeter over the past year, she was always happy when being transported to her appointments.
Excellent service, prompt and professional, my elderly mother felt safe and supported throughout the two hour journey, Would not hesitate to recommend.